At Flow Fairy, we prioritize your satisfaction with our products. Our menstrual cups and applicators are designed to provide comfort, reliability, and convenience during your period. However, we understand that each individual’s experience may vary, which is why we offer the following policy:
Once your order has been shipped, we do not offer refunds or returns, except in cases where the order has not yet been dispatched. We believe in the quality and effectiveness of our products, and we’re confident that they will meet your expectations. However, if you encounter any issues with your menstrual cup or applicator, we’re here to help.
If you find that your menstrual cup or applicator is not working properly or you’re not satisfied with its performance after one menstrual cycle of use, we’ll gladly send you a replacement. We want to ensure that you have a positive experience with our products, and we’ll work with you to find a solution that meets your needs.
Please keep in mind that as medical devices, menstrual cups and applicators are not eligible for returns or exchanges due to hygiene reasons. However, we stand behind the quality of our products and are committed to providing excellent customer service.
Additionally, please note that Flow Fairy’s return policy also notes we cannot refund shipping or import fees/taxes associated with your order. We appreciate your understanding and support as we strive to provide you with the best menstrual care products and services possible.
We believe that education is key to a positive menstrual experience, and we’re committed to providing resources that empower you to make informed decisions about your menstrual health. Our blog features articles on various topics related to menstrual health, sustainability, and tips for using menstrual cups effectively.
Thank you for choosing Flow Fairy. We are honored to be a part of your menstrual health journey and are here to support you every step of the way. If there is anything we can do to enhance your experience, please let us know.
Your feedback is invaluable to us, and we are always looking for ways to improve our products and services. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at [email protected].